Privacy Policy

Effective date: July 30, 2025

Last updated: July 30, 2025

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• Who we are & how to contact us
  OlderPeople.co.uk (“we”, “us”) is the data controller for this website. You can reach us at:

  • Email: please use the secure form on the “Get in touch” page.​

  • The Data Protection Officer (DPO) is Jerry Livings.
     

• What personal data we collect

  ​We may collect:

  • Information you give us: name, email, phone, counselling requests via contact forms or appointment booking.

  • Automatically collected data: IP address, browsing information, cookies (see section 9).
    
    This aligns with ICO guidance on transparency and data categories.
     

• Purpose & lawful basis for processing
  ​We process personal data for the following purposes:

  • Responding to enquiries and scheduling appointments – lawful basis: contract (Article 6(1)(b)) or legitimate interest (Article 6(1)(f)).

  • Sending service updates or newsletters (if you opt in) – lawful basis: consent (Article 6(1)(a)).

  • Our legitimate interests include efficient service delivery and communication, balanced with your rights.
     

• Data sharing & third-party recipients
  ​We do not sell your data. We may share personal data with:

  • Third-party service providers (e.g. hosting, email, booking systems).

  • Legal or regulatory authorities when required by law.

  • We’ll specify categories of processors—not typically individual names—unless you indicate otherwise.
     

• International transfers
  ​If data is transferred outside the UK (e.g. to cloud providers in the US), we ensure:

  • Adequacy decisions are in place, or

  • Appropriate safeguards such as standard contractual clauses are used.

  • We will let you know how to obtain copies of these safeguards if required.
     

• Data retention
  ​We keep personal data only as long as necessary for service provision—typically:

  • Enquiry data: up to 12 months

  • Appointment data: as required by professional or legal obligations.

  • If retention periods change, we update this policy accordingly.
     

• Your rights
  ​You have the right to:

  • Access and obtain a copy of your personal data

  • Rectify inaccurate data

  • Erase your data ("right to be forgotten")

  • Restrict processing

  • Object to processing under legitimate interest

  • Withdraw consent at any time (as easily as you gave it)

  • Data portability, where applicable

  • You can exercise these rights by emailing us on the form provided at “Get in touch”. You also have the right to lodge a complaint with the ICO, whose contact details are available on their website.
     

• Legal or contractual obligation to supply data
  If any data is strictly necessary—for example to fulfil a contract—we’ll let you know what happens if you don’t provide it.
   

• Automated decision making or profiling
  We do not use any automated decision-making or profiling that produces legal or similarly significant effects on individuals ICO.
   

• Cookies & similar technologies
  ​We use cookies to:

  • Remember your session for booking forms or logged-in status

  • Understand how you use the site (analytics cookies)

  • We will provide clear notice of cookies, request consent where necessary (e.g. for non-essential analytics cookies), and offer information on how to disable them, in line with the EU e Privacy Directive.
     

• Links to other websites
  Our website may include links to external sites. This policy only applies to olderpeople.co.uk. We encourage you to review privacy policies of any external sites you visit.
   

• Changes to this Privacy Policy
  We may update this policy at any time. The new policy will take effect as soon as it's posted here. Your continued use of the site after that signifies your acceptance of the changes.