Terms & Conditions

Effective Date: 31 July 2025

Please read these Terms and Conditions (“Terms”) carefully before using this website. By accessing or using www.olderpeople.co.uk
(“our site”), you agree to be bound by these Terms. If you do not agree, you must not use our site.
 

• About Us

  • ​This website is owned and operated by OlderPeople.co.uk, a UK-based private counselling service offering counselling therapy by phone.
     

• Contact details:

  • ​Email: please use the "Get in touch" form.

  • Website: www.olderpeople.co.uk

     

• Services Offered

  • ​We provide counselling sessions, via phone.

  • These are not emergency or crisis services.

  • You must be at least 18 years old and a UK Resident to use our services.
     

• Disclaimer

  • ​Our services are not suitable for mental health emergencies. If you are in crisis, please contact emergency services or a 24-hour helpline.

  • The counselling provided is not a substitute for long-term psychological or psychiatric care.

  • We do not provide medical diagnosis or medication advice.

    ​

• Booking and Payment

  • ​Counselling sessions must be paid for in full at the time of booking.

  • Refunds are available if we are unable to provide the service as agreed.

  • Missed sessions are non-refundable.
     

• Use of Website
  You agree not to:

  • ​Use the site for unlawful or harmful purposes.

  • Attempt to gain unauthorised access to any part of the website or server.

  • Copy, distribute, or commercially exploit website content without permission.

  • We may suspend or terminate your access if we believe you have breached these Terms.
     

• Intellectual Property

  • ​All content on this site—including text, graphics, logos, and design—is the property of OlderPeople.co.uk unless stated otherwise.

  • You may view, download, and print pages for personal use only.
     

• Limitation of Liability

  • ​We do our best to ensure that this website is accurate and secure, but we make no warranties or guarantees. To the extent permitted by law, we are not liable for:

    • ​Losses resulting from use or inability to use our website.

    • Any indirect or consequential loss, including data loss or business interruption.

    • This does not exclude liability for death or personal injury caused by our negligence.
       

• Privacy

  • ​Our Privacy Policy explains how we collect, use, and protect your data.

  • By using this site, you consent to those practices.

  • See our Privacy Policy for more.
     

• External Links

  • ​Our site may include links to third-party websites.

  • These are provided for your convenience, and we have no control over their content or accuracy.

  • Visiting external sites is at your own risk.
     

• Changes to These Terms

  • ​We may update these Terms at any time.

  • Changes will take effect as soon as they are posted.

  • Please check back regularly to stay informed.
     

• Governing Law

  • ​These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
     

• Contact

  • ​If you have any questions about these Terms, please email us using the "Get in touch" form.