Staying in Touch Online — Safely and Simply

Staying in Touch Online — Safely and Simply.pdf

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Practical ideas for keeping connected with others while protecting your privacy

The internet can be a wonderful way to stay in contact with family and friends, especially if travel or mobility are limited. You can share messages, photos, or video calls with just a few taps.

But technology can also feel confusing or risky if you’re unsure where to start.

With a few simple habits, you can enjoy the benefits of online connection while keeping your information and wellbeing safe.

• Choose communication tools that feel comfortable

  • You don’t need every app or platform. Pick one or two that suit you — such as email, WhatsApp, or Zoom. Ask a friend or family member to help set them up and show you the basics. Familiarity builds confidence.

• Keep personal information private

  • Be cautious about sharing your address, date of birth, bank details, or passwords online. Real friends and family will never ask for private information by email or message. If in doubt, check by phone before replying.

• Use strong, memorable passwords

  • Choose passwords that are hard for others to guess but easy for you to remember — a mix of words and numbers works well. Avoid using the same password everywhere. Writing them down safely in a notebook is fine if it helps you keep track.

• Think before you click links or attachments

  • Scammers often use fake messages that look genuine. Don’t click on unexpected links or attachments, even if they seem to come from someone you know. If something feels off, delete it or ask for advice.

• Stay safe on video calls

  • Only accept invitations from people you know and trust. Close or lock the call once everyone is in. If you prefer, keep your camera off until you feel comfortable.

• Be kind to yourself about technology

  • Everyone learns at their own pace. If you make a mistake, it’s rarely serious — most problems can be fixed. Asking for help doesn’t mean you’re behind; it means you’re learning.

• Use social media with care

  • If you enjoy sharing online, adjust privacy settings so only friends can see your posts. Avoid arguing with strangers or sharing personal details in public groups. Keep interactions positive and light.

• Balance online time with real-world connection

  • Technology is a tool, not a replacement for human contact. Try to mix online communication with phone calls, walks, or meet-ups where possible. Real conversations still matter most.

• Reflection questions

  • Which online tools make me feel most comfortable and connected?

  • Who could help me stay confident and safe using technology?

  • What habits could make my online experience calmer and more secure?

• If you feel anxious or unsure about online safety

  • If technology worries you, contact a trusted friend or organisations like Age UK’s Digital Champion service. They can guide you step by step without jargon or pressure.

• You’re not alone

  • Many people feel uncertain about staying connected online. With simple tools, cautious habits, and a bit of practice, you can use technology to stay close to others — safely, easily, and with confidence.

If you’d like to explore how professional support can help with emotional wellbeing in later life, click to visit the Counselling for Older People page.